KES – Frequently Asked Questions (FAQ)
About KES
Q1: What is KES?
Founded in Los Angeles and Vancouver, KES was created to redefine timeless menswear for the modern world. The brand operates globally and speaks to individuals who value confidence, authenticity, and individuality.
Q2: What is the philosophy of KES?
KES believes that true value exists within each person. Fashion does not create that value—it reveals it. Our clothing acts as a companion, giving individuals the confidence to shine as the protagonist of their own story.
Q3: What makes KES different?
The style of KES is built on one principle: time flows, trends change, KES stays. Instead of chasing temporary trends, we design clothing that remains relevant and defines ageless style.
Q4: What type of products does KES offer?
Our collections include menswear essentials—from tailored jackets to timeless tees—as well as unisex and women’s styles, reflecting our belief that timeless design belongs to everyone.
Orders & Shipping
Q5: Where do you ship?
We ship across the United States, Canada, and select international destinations.
Q6: How long does delivery take?
U.S.: 3–7 business days
Canada: 5–10 business days
International: 7–15 business days
*KES does not guarantee shipping details.
Q7: How can I track my order?
Once shipped, you’ll receive an email with a tracking number to monitor your package.
Returns & Exchanges
Q8: What is your return policy?
You may return unworn items with tags within 14 days of delivery for a refund or exchange. See return policy for more details.
Q9: How do I start a return?
Email customerservice@kesoriginal.com with your order number. Our team will provide return instructions.
Membership Program
Q10: What is the KES Membership Program?
It’s our free loyalty program designed to reward our community. Members enjoy discounts, reward points, and exclusive perks. See KES Membership Program for more details.
Q11: How do I reach higher membership tiers?
Your tier is based on your total spend during launch or promotional periods. Higher tiers unlock greater discounts, bonus points, and exclusive benefits.
Payments
Q12: What payment methods are accepted?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Alipay+.
Q13: Are there additional duties or taxes for international orders?
Yes. International customers are responsible for import duties, customs, and local taxes.