KES Return Policy
Effective: March 2025
We accept returns within 14 days of delivery for eligible fashion items.
Return Conditions:
- Items must be unused, unworn, unwashed, and in original condition with all tags, packaging, and accessories.
- Items returned without original shoe boxes or with damage may be rejected.
- Final sale, custom, or personalized items are non-returnable.
How to Return:
- Request a Return Authorization within 14 days.
- Ship items back within 5 business days using the provided label.
Refunds:
- Issued to the original payment method within 7–10 business days after inspection.
- Shipping fees are non-refundable, except in cases of error or defect.
- A restocking fee (up to 10%) may apply to certain items.
Exchanges:
- We do not offer exchanges. Please return the item and place a new order.
Defective or Incorrect Items:
- Report within 3 days of delivery for a full refund or replacement.
This policy complies with U.S. consumer protection laws.
Your statutory rights remain unaffected.